Frequently Asked Questions

Online, in minutes. Head to our booking page, choose your service, select a date, and pay securely at checkout. No phone calls, no quote forms, no waiting. You'll receive a confirmation immediately after booking.

Standard delivery and collection require 2 business days notice. Same-day service is available for orders placed before 10am, with next business day for orders after 10am for an additional $25.

We accept Visa, Mastercard, and Amex. No surcharges apply on any card.

No. Payment is completed at checkout when you book. This confirms your booking and locks in your date.

Yes. Contact us as soon as possible if you need to change your date. Refer to our cancellation policy at checkout for full details.

We offer four services: shredding bins that stay on-site (available in 60L, 120L, and 240L), onsite loading where our driver waits while you load, archive box collection, and large volume destruction for pallets and bulk jobs. All services include a Certificate of Destruction.

With the bin on-site service, we deliver a locked bin to your location and you fill it over time. We return to collect it on a separate date. With the driver waits service, we come once, wait up to 15 minutes while you load, and take everything away immediately. One visit, done. Because it's a single trip, the driver waits option is also our most affordable.

Yes. You can set up regular collections on a fortnightly, 4 weekly, 12 weekly or 6 monthly schedule. We swap out your bin each visit so you're never without one. No lock-in contracts and you can pause or cancel any time.

Yes. For pallets, bulk document purges, or full office cleanouts, we provide a tailored solution based on your volume and timing. Get in touch for a custom quote.

No. We collect and destroy archive boxes but we do not supply them. You'll need to have your documents packed and ready before we arrive.

Pricing depends on the service and volume. Shredding bins start from $89, the driver waits service starts from $85, and archive box collection starts from $60 for the first box with each additional box at $10. All pricing is visible on our booking page before you commit. No hidden fees.

No. The price you see is the price you pay. Any additional costs such as extended bin hire or express delivery are clearly outlined before you book.

Because it involves a single trip. With on-site bins we make two trips, one to deliver and one to collect. The driver waits service is one visit only, which means lower operational cost passed straight on to you.

Pricing can vary depending on volume, location, and site access. For most standard services, the listed price applies. If your job has any unusual requirements, contact us before booking.

Yes. All documents are collected in tamper-evident locked containers and transported directly to our certified shredding facility in Kingsgrove, Sydney. Destruction happens the same day as collection.

Yes. Every job includes a Certificate of Destruction issued after your documents are destroyed. It is sent to you and is valid for compliance purposes, legal requirements, audits, and personal records.

Yes. Every team member who handles your documents has passed a full police background check. No exceptions.

All shredded material is responisbly recycled after destruction.
Nothing is sent to landfill.

Yes. Our service is used by medical practices, legal firms, accounting firms, real estate offices, and other regulated industries. The Certificate of Destruction issued on every job is suitable for compliance and audit purposes.

For bin on-site delivery, no. We can leave the bin at a nominated location without anyone present. For collection, driver waits, and archive box services, yes. Someone needs to be on-site to hand over documents or oversee the process.

Paper documents of any kind. Folders, envelopes, staples, and paper clips are all fine. Remove Bulldog Clips and Plastic Sleeves from your documents. If you have a specific item you are unsure about, contact us before booking.

We supply 120L bins to customers with stairs. This keeps the service safe and accessible. If you need a 240L bin and have stairs, get in touch before booking and we will advise the best option.

One-off bins stay on-site for up to two weeks at no extra charge. If you need more time, contact us and we can arrange an extension for a small weekly fee.

We operate Sydney-wide. Enter your postcode on our booking page to confirm coverage before you pay.

Yes. You can select your quantity at checkout for any service.

A one-off booking is a single collection with no ongoing commitment. A subscription sets up automatic regular collections on your chosen frequency. Both use the same secure process and include a Certificate of Destruction. Subscriptions have no lock-in contracts and can be paused or cancelled any time.