Frequently Asked Questions


Who is Hello Shred?

Hello Shred, is a registered trading name of Hello Couriers Pty Ltd in Australia and is a family operated business.
Our office is located in Harrington Park Sydney.
Our owner/operator is Dean Taylor. You can always reach out to Dean via dean@helloshred.com.au

What shredding services do you offer?

We can assist with all your secure document shredding requirements. We offer 120L or 240L bins, archive boxes, onsite loading and even pallets loaded with paper. We offer an offsite shredding service so your documents will be collected and shredded same day at our facility in Kingsgrove Sydney.

What area do you service?

As of March 2024, we currently service Sydney wide, however we have a vision to extend our offering to be nationwide. We are on the hunt for likeminded partners to grow into new markets around Australia.

When will my bin get delivered?

We will endeavor to deliver the bin to you as quickly as possible. This will normally be a next business day delivery, or a date requested by you. However, if we are unable to fulfil this, we will be in contact to organise a convenient day. You will receive an email and SMS prior to delivery confirming your delivery day, no one is required to be present to take delivery.

What payment options do you accept?

All payments are via Credit Card
We accept Visa, Mastercard & Amex and do not charge any additional service fees.

How long can I keep a bin onsite?

Our one-off bins are onsite for up to 2 weeks. If you require to keep the bins longer, please just let us know and we can extend this rental for a small weekly fee.

We also offer 4 Weekly and 12 Weekly subscriptions where we will come and replace the bin for you on a rotating schedule.

I have stairs am I able to use your service?

We supply our 120L bins to customers with stairs. This allows you to use our convenient service while keeping it within safe limits for our drivers.